Operations leader
building with AI.
17 years scaling enterprise operations, program management, and multi-geography teams. Now applying that same discipline to build AI-powered tools, products, and businesses.
Portfolio
What I've built with AI
Background
Professional Chronicle
2017 — Present
Chief Operating Officer
Focus Support Associates · ONIS Global
Running BPO operations across Vancouver and Manila. Built the organizational infrastructure from under 10 to over 100 staff. Oversee HR, recruitment, finance, workforce management, IT operations, and client delivery for Canadian insurance technology, telehealth, and ecommerce companies.
2025 — Present
Head of Expansion
Accencis Group
Leading Southeast Asia market expansion for a food and beverage brand. Building operational frameworks, vendor relationships, and go-to-market strategy across the region.
2009 — 2017
Sr. Technical Business Analyst
Toronto Hydro Corporation
Eight years leading enterprise program management, BI report development, and systems analysis for one of Canada's largest regulated electrical utilities. Managed reporting ecosystems, digital transformation programs, and cross-functional stakeholder alignment.
About
The operator's approach to AI
My AI work isn't theoretical. Every project in this portfolio was built to solve a real problem, test a real hypothesis, or ship a real product. I treat AI the same way I treat operations: start with the constraint, measure what matters, iterate fast.
I'm not an engineer by title. I'm a COO who builds. That means I think about unit economics alongside user experience, about organizational readiness alongside model capability, about what actually ships versus what demos well.
Right now I'm focused on the intersection of AI augmentation and outsourcing. Not full automation. The practical middle ground where AI makes human teams faster and more capable without pretending humans aren't needed.
Insights
Why the Smartest Path to AI Isn't Automation — It's People First
The 4-stage AI adoption framework we built at Sidekick. Based on real BPO operations data.
Read article →Contact
Let's connect
Open to discussing AI-powered operations, outsourcing strategy, or collaborative opportunities.